FAQs

 

PAYMENTS & REFUND POLICY

My credit card isn’t working. What should I do?

We accept a variety of major credit and debit cards. If your payment isn’t processing, please double-check that your billing address and ZIP code match exactly what your bank has on file. Even small differences can cause the transaction to fail.

If the issue continues, try:

  • Re-entering your billing details

  • Using a different payment method

  • Contacting your bank to ensure there are no restrictions on the transaction

Do you offer refunds or exchanges?

All sales are final. We do not offer refunds.

We will do our best to accommodate exchanges when possible. Once a presale has closed, all orders are considered final sale. However, we are happy to review exchange requests on a case-by-case basis.

If you receive a damaged item, please email Keziahsmith18@gmail.com within 7 days of receiving your order. Be sure to include:

  • Your order number

  • Clear photos of the damaged item

Requests submitted after 7 days may not be eligible for review.

How can I be notified about the next drop?

You can stay updated by signing up for our mailing list! Subscribers get early access, drop dates, and exclusive updates.